Frequently Asked Questions

If you launch a course, but only see the following message: "Course In Progress, do not close this browser window," you most likely have a pop-up blocker enabled.

All browsers have the ability to block pop-ups, and may do so with built-in or third-party pop-up blockers. This functionality will need to be temporarily disabled while viewing a course.

In Firefox, click "Tools" in the menu bar then select "Options." Click "Content" and uncheck the box next to "Block pop-up windows." Then click "OK." Remember to turn the pop-up blocker back on when you log out.

You can also allow pop-ups from this site by launching a course. A bar will appear at the top of the window. Click the "Options" button on the right of the screen and choose "Allow pop-ups from site."

In Google Chrome, click the "Customize" button in the top right corner (three horizontal lines). In the menu that appears, click "Settings." On the Settings page, click "Show advanced settings" and then click the "Content Settings" button. In the window that opens, scroll down to the section labeled "Pop-ups" and select "Allow all sites to show pop-ups." Then click "Done" and close the Settings tab. Remember to turn the pop-up blocker back on when you log out.

In Safari, choose Safari > Preferences, then click Websites. Click Pop-up Windows on the left. If you don’t see Pop-up Windows, be sure to scroll to the bottom of the list. In the pop-up menu for the website, choose "Allow". Remember to turn the pop-up blocker back on when you log out.

In Microsoft Edge, go to Settings and more > Settings > Site permissions. Select Pop-ups and redirects. Move the Block toggle to Off. Remember to turn the pop-up blocker back on when you log out.

A cookie is a small file sent to your computer when you visit a website. Cookies help the site remember information about your visit, such as your course progress and completions.

Firefox

1. Click the "Open Menu" button in the upper right corner.
2. Select "Options."
3. Select "Privacy" from the side menu.
4. Click the "clear your recent history" link in the History section. The Clear Recent History pop-up is displayed.
5. Select the "Cookies" check box.
6. Click the "Clear Now" button.

Chrome

1. At the top right, click More. Settings.
2. Under "Privacy and security", click Cookies and other site data.
3. Click See all cookies and site data. Remove all.
4. Confirm by clicking Clear all.

Safari

1. Press the "ALT key" if the menu bar at top of the screen isn't displayed.
2. Click "Edit" in the menu bar.
3. Select "Preferences..." from the drop-down menu.
4. Click the "Privacy" icon.
5. Click the "Remove All Website Data" button.

Microsoft Edge

1. Click the "Hub" icon in the upper-right corner.
2. Click the "History" icon.
3. Click the "Clear all history" link.
4. Select the "Cookies and saved website data" check box.
5. Click the "Clear" button.

JavaScript is a type of programming which can add interactivity and functionality to a web site. Some examples include the menus, the navigation buttons, interactive courses, and course slide shows.

Firefox
In the Address field, enter "about:config" and click the "I'll be careful, I promise!" button. In the Search field enter "javascript.enabled." Right-click "javascript.enabled" and select "Toggle." The Value column will now display "True."

Chrome
Click the "Customize" button in the top right corner and select "Settings." Near the bottom of the page, click "Show advanced settings." In the Privacy section, click the "Content settings" button. In the Content settings window, select "Allow all sites to run JavaScript." Click "Done" and close the Settings tab.

Safari
In Safari, choose Safari > Preferences, then click "Security". Check the "Enable Javascript" checkbox on this panel. The next time you load a web page, the setting will be active.

Microsoft Edge
In Edge, click the "Settings and more" button. Select "Settings" from the menuu. On the settings page, search for "Javascript". Look for "Allowed" in the filtered list of settings and switch the block toggle to on.

Firefox

1. Click the "Open Menu" button in the upper right corner.
2. Select "Options."
3. Select "Advanced" from the side menu.
4. Click the "Clear Now" button in the Cached Web Content section.

Chrome

1. Click the "Customize and control Google Chrome" button in the upper right corner.
2. Select "Settings" from the menu.
3. Click "Show advanced settings… ."
4. Click "Clear browsing data..." in the Privacy section. The Clear browsing data pop-up window is displayed.
5. Click the "Clear browsing data" button. Your browser cache is now empty.

Safari

1. Press the "ALT key" if the menu bar at top of the screen isn't displayed.
2. Click "Edit" in the menu bar.
3. Select "Empty Cache..." from the drop-down menu.
4. Click the "Empty" button in the pop-up.

Microsoft Edge

1. Click the "Hub" icon in the upper-right corner.
2. Click the "History" icon.
3. Click the "Clear all history" link.
4. Select the "Cached data and files" check box.
5. Click the "Clear" button.

Force Refresh
NOTE: Usually a "force refresh" is enough to clear the cache. Press the following keys together to perform a force refresh on your computer:

• Windows: CTRL + F5
• Apple MAC: CMD + R

Firefox

1. Click the "Open Menu" button in the upper right corner.
2. Select "Options."
3. Select "Privacy" from the side menu.
4. Click the "clear your recent history" link in the History section. The Clear Recent History pop-up is displayed.
5. Select the "Browsing & Download History" check box.
6. Click the "Clear Now" button.

Safari

1. Press the "ALT key" if the menu bar at top of the screen isn't displayed.
2. Click "History" in the menu bar.
3. Select "Clear History..." from the drop-down menu.
4. Click the "Clear" button in the pop-up.

Chrome

1. Click the "Customize and control Google Chrome" button in the upper right corner.
2. Select "Settings" from the menu.
3. Click "History" in the side menu.
4. Click the "Clear browsing data" button to clear your complete history.

Microsoft Edge

1. Click the "Hub" icon in the upper-right corner.
2. Click the "History" icon.
3. Click the "Clear all history" link.
4. Select the "Browsing history" check box.
5. Click the "Clear" button.